Get Help

Submit a
Support Ticket

Real engineers. Real answers. Average first response under 4 minutes for Critical and High priority tickets during business hours (9am–6pm NPT).

You'll receive an email confirmation with your ticket ID immediately.

Name *

Account Email *

Priority *

Service Affected *

Subject *

Description *

Attachment (optional)

Response SLA by Priority

🔴

Critical — Service Down

First response: Immediate

System-down, billing issues, DR events. Phone escalation available.

🟠

High — Degraded Service

First response: <30 min

Performance issues, partial outages, email delivery failures.

🟡

Medium — Non-urgent Issue

First response: <2 hrs

Configuration help, minor bugs, account questions.

🟢

Low — General Query

First response: <8 hrs

Feature questions, documentation, billing enquiries.

CRITICAL ISSUE?

For service-down emergencies, call us directly:

+977-1-9802113070

Already have a ticket?

Submit aSupport Ticket